Frequently Asked Questions
Everything you need to know about our exquisite jewellery collections and services.
What materials are used in Al Huda Jewellery pieces?
We pride ourselves on using premium materials, including 18k and 21k gold plating, authentic sterling silver, and high-grade ethical gemstones. Each product page provides specific details regarding the composition of the piece.
How long does shipping take and what are the costs?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days. Shipping costs are calculated at checkout based on your location and selected delivery speed.
Do you offer a warranty on your jewellery?
Yes, Al Huda Jewellery offers a 12-month warranty covering manufacturing defects. Please note that this does not cover accidental damage, normal wear and tear, or tarnishing due to improper care.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. For hygiene reasons, earrings are non-returnable unless they arrive defective. Custom-made or engraved pieces are also final sale.
How should I care for my jewellery to ensure it lasts?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in the provided Al Huda pouch or a dry, lined box when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a seamless checkout experience.